Policies, Terms and Conditions

Service
The booking service provided by Khaolak Orchid Beach Resort starts once you have submitted your booking request. Cancellations for bookings under process will be subject to standard cancellation charges.

Contacting Us
All communications relating to an existing booking must be conducted through our 'Contact Us' form in our contact us area. Communications sent outside this contact process will not be received.

• Due to the massive amounts of SPAM we receive on a daily basis, incoming e-mails sent as direct replies to received mail will not be received and therefore inadmissible for amendment or cancellation notification.

Receiving Our E-mail Communications
It is your responsibility to ensure you can receive our e-mail communications sent to the e-mail address provided at the time of initiating a booking request. Refunds will not be provided for booking issues arising due to un-received communications as a result of personal e-mail account mismanagement.

• This includes but not limited to ensuring e-mail address accuracy, correct spam filters settings that do not block our communications and full to capacity in-box

Booking Amendments
An amendment constitutes changes of check-in date, extending duration of stay, room type, meals, number of guests relating to an existing reservation reference number. Please try to give us as much notice as possible to allow for sufficient time to check the availability and amend your reservation.

• There is no charge if you extend an existing booking.
• Any amendment advised to us within 14 days of your arrival date at the hotel, may be treated as a late amendment. Late amendments may be subject to a fee based on the Hotel's amendment policy.
• Reductions to the number of nights booked are treated as a cancellation and will be charged accordingly. See cancellation section below.
• All amendments MUST be conducted in writing using the 'Contact Us' booking amendment form, available through all our websites. In order for us to ensure accuracy, we will not accept amendments over the phone, without written confirmation.
• Your amendment request must be confirmed back to you by our Khaolak Orchid Beach Resort 's staff. If you have not received a confirmation of your amendment within 48 hours after submission, it means we have not received it and you must re-submit it.

Cancellations
A cancellation constitutes a partial or complete termination of the booking agreement prior to check-in and relates to an existing reservation reference number.

• All Cancellations MUST be conducted in writing using the 'Contact Us' booking amendment form, available through all our websites.
• Changes notified directly to the hotel only.
• Your cancellation must be confirmed back to you by our Khaolak Orchid Beach Resort 's staff. If you have not received a confirmation of your cancellation within 48 hours after submission, it means we have not received it and you must resubmit it.

Cancellation Timing Cancellation Charges : Please relate to our email.

No Show / Late Arrival
No show is a failure to check-in on the date specified on your Hotel Voucher and relates to your booking reference number.

• Not checking into the hotel on the scheduled day, not checking into the hotel at all will receive no re-fund for any unused nights of your booking. We recommend taking appropriate travel insurance to cover for any eventuality.
• In the event that you will not be able to check-in on the original date organized, notification MUST be provided in writing using the 'Contact Us' booking amendment form. In order for us to ensure accuracy, we will not accept amendments over the phone, without written confirmation.
• Notification is required so we can inform the hotel of your pending arrival. Without this notification, the hotel may class your booking as a 'No-Show' (offering no refund) and re-allocate your room to other guests.

Early Check-Out
Early check-out constitutes a partial cancellation of the booking agreement and relates to your booking reference number.

• Early check-outs MUST be conducted in writing using the 'Contact Us' booking amendment form, available through all our websites. In order for us to ensure accuracy, we will not accept amendments over the phone, without written confirmation.
• Reductions to the number of nights booked are treated as a cancellation and will be charged accordingly. See cancellation section above. Failure to present Hotel Voucher

Unforeseen Delays / Events

• Delays due to concerns such as late or cancelled transportation (flights, bus, train, boat etc), bad weather, bad road conditions, swollen rivers, illnesses (yours or family members), government interference, bad planning or agent issues are not the responsibility of Khaolak Orchid Beach Resort.

Medical Considerations

• Khaolak Orchid Beach Resort are unable to provide professional guidance on medical concerns. Please consult your physician in advance about possible immunizations and any medical questions. Destination Khao Lak Ltd., Part. is not responsible for existing medical problems, medication, or emergency evacuation costs.

Travel Insurance

• We strongly recommend that all travel plans be adequately insured. This is in case you have to change your booking plans due to unforeseen circumstances. Although Khaolak Orchid Beach Resort and its subsidiaries will make every effort to provide refunds wherever possible*, in the event that we are unable to claim monies back from third parties used in securing your booking, your insurance will be able to make the appropriate compensation. In order to assist in this process Khaolak Orchid Beach Resort and its subsidiaries are able to provide booking and cancellation notifications directly to your insurance company upon request.
• Force Majeure: includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, or any unforeseeable or unavoidable event beyond the Company's control will not be liable for any refund.

Hotel Information
Khaolak Orchid Beach Resort makes its best efforts to ensure that all the information that appears on its website is accurate. However, Khaolak Orchid Beach Resort does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

Check in/out times:

• Check in time at most hotels worldwide is from 14.00h on and Check out time is normally by 12.00h. Late arrival is not a problem since your room is guaranteed but you should let us know at the time of booking. If you are unable to check-in on the original date you MUST 'Contact Us' - see No Shows / Late Arrival section for more details.
• Late checkout times need to be requested directly with the hotel and may be subject to a charge by the hotel.

Bedding:

• The normal bedding in North American hotels is either two double beds or one "king-size". Elsewhere bedding is either two twin beds or one double bed.
• Twin/Double rooms. Since hotels often have many more twin rooms than doubles, they might occasionally allocate a twin even though a double room is reserved. In many destinations and hotels, all double rooms are made up of two single beds pushed together and made up as a double bed. Your bedding preference is noted and passed on to the hotel that makes every effort to provide your chosen bedding preference.
• Single Room
  A single room is designed to accommodate two people only. The room contains two single beds.
• Double Room
  A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
  All kinds of room category and bedding option are on request and depend on room availability.

Complaints
We try our best to make sure that you will be happy with our service and with the hotel.

In the case of any problem or complaint, it is imperative that the client informs Khaolak Orchid Beach Resort at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Khaolak Orchid Beach Resort within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must be also being submitted to and signed by the hotel manager. Failure to do so will limit the opportunities for Khaolak Orchid Beach Resort to seek redress on your behalf and will limit the level of any compensation we are able to negotiate for you.

By making a reservation through Khaolak Orchid Beach Resort or any of our sister web sites, you accept and agree to all the above terms and conditions.